Terms of Service

These Terms of Service ("Terms") are a binding agreement between you (either an individual acting on behalf of a business, or a legal entity, "Customer", "you") and PrintReactor, LLC ("PrintReactor", "we", "us"). By creating an account, clicking "I agree", or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, in which case "you" refers to that entity.

1. The Services

The "Services" include our marketing websites, our product websites (including StickerFlow), our hosted software, APIs, SDKs, embed scripts, documentation, and any related professional services. We may add, modify, or remove features over time. We will give reasonable notice before any material reduction in functionality of a paid plan.

2. Your account

• You must be at least 18 years old and have authority to form a contract.
• You must provide accurate registration information and keep it current.
• You are responsible for all activity under your account and for keeping credentials confidential.
• One account per business entity. Sharing accounts across unrelated entities is not permitted.
• Notify us promptly of any suspected unauthorized use at [email protected].

3. Beta services

Some features, and some plans, are offered on a beta, preview, early-access, or pilot basis (collectively, "Beta Services"). Beta Services are provided as-is and may be changed or discontinued at any time. Service levels, support commitments, and indemnities described elsewhere in these Terms do not apply to Beta Services unless we say so in writing. Beta participants may receive promotional pricing that is locked in under the separate terms described at signup; those promotional terms survive graduation of the Beta Service to general availability, subject to your continued compliance with these Terms.

4. Fees, billing, and taxes

• Paid plans are billed in advance on a monthly or annual basis in US dollars unless otherwise agreed.
• Beyond-plan usage (if any) is billed in arrears based on metered usage.
• We may change prices with at least 30 days' notice before your next renewal. Price changes do not apply mid-term.
• You authorize us (and our payment processor) to charge your payment method on file for all fees as they become due.
• Fees are exclusive of taxes. You are responsible for all applicable taxes, duties, and withholdings, except taxes on our net income.
• Undisputed amounts not paid when due accrue interest at the lesser of 1% per month or the maximum allowed by law, and we may suspend the Services after reasonable notice.
• Except as stated in our Refund Policy or required by law, fees are non-refundable.

5. Your content and your end-customers

5.1 Your Content

"Your Content" means artwork, files, designs, product data, customer data, and other materials that you or your end-customers upload or submit through the Services. You retain all right, title, and interest in Your Content.

5.2 License to us

You grant PrintReactor a worldwide, non-exclusive, royalty-free license to host, reproduce, transmit, display, modify (only as needed to format, render, pack, or otherwise process for output), and create derivative works of Your Content solely to provide, secure, and improve the Services for you. We will not use Your Content to train third-party foundation models. We may create de-identified or aggregated data from Your Content and use it to operate and improve the Services; we will not share such aggregate data in a way that identifies you or your end-customers.

5.3 End-customer data

Personal information about your end-customers that we process on your behalf is handled under our Data Processing Addendum, which is incorporated into these Terms. You are the controller for that data; we are the processor.

5.4 Your warranties

You represent and warrant that (a) you have all rights and permissions necessary to submit Your Content and to grant the licenses above; (b) Your Content does not infringe or violate the rights of any third party or any law; and (c) you have provided all notices and obtained all consents required to share end-customer personal information with us.

6. Acceptable use

Your use of the Services is subject to our Acceptable Use Policy. We may suspend or terminate access for violations, with notice where practicable. Certain violations (active abuse, security threats, material legal risk) justify immediate suspension.

7. Third-party services and integrations

The Services interoperate with third-party platforms and tools (for example, Shopify, WooCommerce, Etsy, Stripe, and shipping carriers). Your use of those services is governed by their own terms. We are not responsible for third-party services, and we may change or discontinue an integration if the underlying platform changes in a way that makes the integration impractical.

8. Intellectual property

Except for Your Content, the Services and all related intellectual property are owned by PrintReactor and our licensors. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services during your subscription, solely for your internal business purposes. You may not (a) reverse-engineer the Services except to the extent expressly permitted by applicable law, (b) resell, sublicense, or white-label the Services without our written permission, (c) use the Services to build a competing product, or (d) remove or alter proprietary notices. Feedback you provide is licensed to us on a perpetual, royalty-free, worldwide basis.

9. Confidentiality

Each party may disclose confidential information to the other. The receiving party will use the same care to protect the discloser's confidential information as it uses for its own (not less than reasonable care), will use it only to perform under these Terms, and will not disclose it except to employees, affiliates, and advisors bound by comparable obligations. These obligations do not apply to information that is public, independently developed, received lawfully from a third party, or required to be disclosed by law (with prompt notice where permitted).

10. Service levels and support

During beta, we do not offer a formal service-level agreement. We target 99.9% monthly uptime for the production Services and provide direct support during business hours (Pacific Time). Any future paid service-level commitments will be set out in a separate service-level agreement and incorporated into these Terms by reference.

11. Security and incidents

We maintain the security safeguards described in our Privacy Policy. If we become aware of a security incident affecting your account or Your Content, we will notify you without undue delay and in accordance with the Data Processing Addendum.

12. Suspension and termination

• You may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period.
• We may suspend the Services for non-payment, security risk, or material breach, with notice where practicable.
• Either party may terminate for material breach that remains uncured 30 days after written notice.
• Upon termination, your access ends. For 30 days following termination, we will make Your Content available for export; after that, we will delete or anonymize it, subject to backups and legal-retention requirements described in our Privacy Policy.
• Sections that by their nature should survive (fees accrued, IP, confidentiality, disclaimers, limitation of liability, indemnity, dispute resolution) survive termination.

13. Disclaimers

Except as expressly stated in these Terms, the Services are provided "as is" and "as available". PrintReactor disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that the Services will be uninterrupted, error-free, or meet your specific requirements. Nothing in this section limits any non-excludable warranties required by law.

14. Limitation of liability

To the maximum extent permitted by law: (a) neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost goodwill, or loss of data, arising out of or relating to these Terms, even if advised of the possibility; and (b) each party's aggregate liability under these Terms will not exceed the fees you paid to PrintReactor in the twelve months preceding the event giving rise to the claim, or, during beta or if no fees were paid, US$100. These limits do not apply to: your payment obligations; either party's indemnification obligations; breach of confidentiality that harms the other party's business; or liability that cannot be limited under applicable law.

15. Indemnification

By you. You will defend, indemnify, and hold harmless PrintReactor from claims by third parties arising out of (a) Your Content, (b) your breach of these Terms or the Acceptable Use Policy, (c) your violation of law, and (d) disputes with your end-customers.

By us. We will defend you from third-party claims that the Services, as provided and used in accordance with these Terms, infringe a third party's intellectual property rights, and pay damages finally awarded against you (or in a settlement we approve). If the Services are held to infringe, we may modify them, obtain a license, or terminate the affected Services and refund prepaid fees. We have no obligation for claims based on Your Content, third-party services, unauthorized modifications, or use of the Services in combination with anything not provided by us.

Process. The indemnified party must (i) promptly notify the indemnifying party, (ii) give sole control of the defense and settlement, and (iii) cooperate reasonably. The indemnifying party may not settle a claim that imposes non-monetary obligations on the indemnified party without prior written consent.

16. Governing law and disputes

These Terms are governed by the laws of the State of California, USA, without regard to conflict of laws. The parties consent to the exclusive jurisdiction of the state and federal courts located in Sacramento County, California, for any dispute not subject to arbitration. The UN Convention on Contracts for the International Sale of Goods does not apply. Nothing in this section limits either party's right to seek injunctive relief in any competent court, or rights that cannot be waived under applicable consumer-protection law.

17. Export, sanctions, and anti-corruption

You represent that you are not located in, and will not use the Services from, a country subject to a US government embargo, and that you are not listed on any US government list of prohibited or restricted parties. You will comply with all applicable export, sanctions, and anti-corruption laws, including the US Export Administration Regulations and the Foreign Corrupt Practices Act.

18. Changes to these Terms

We may update these Terms from time to time. For material changes, we will give you at least 30 days' notice by email or in-product notice, and the changes take effect at the end of that period. If you do not accept the changes, your remedy is to cancel before they take effect. Continued use after the effective date constitutes acceptance.

19. General

• Entire agreement. These Terms, together with the Privacy Policy, DPA, Acceptable Use Policy, and any order form, are the entire agreement.
• Order of precedence. A signed order form controls over these Terms; these Terms control over referenced policies.
• Assignment. You may not assign these Terms without our consent. We may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Severability. If any provision is unenforceable, the rest remains in effect.
• Waiver. A failure to enforce a provision is not a waiver.
• Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.
• Notices. Notices to you may be given by email to the address associated with your account or by in-product notice. Notices to us must be sent to [email protected].
• Relationship. The parties are independent contractors; nothing creates a partnership, joint venture, or agency.

20. Contact

PrintReactor, LLC
901 H St Ste 120
Sacramento, CA 95814, USA
Legal: [email protected]