Refund and Cancellation Policy

This Refund and Cancellation Policy describes how you can cancel PrintReactor services and when refunds are available. It is part of our Terms of Service and applies to subscriptions to PrintReactor software, including StickerFlow. It does not govern orders your end-customers place through your own storefront. Those are governed by your own refund policy.

1. Cancelling a subscription

• You can cancel at any time from your account settings, or by emailing [email protected] from the address on the account.
• Cancellation takes effect at the end of the current billing period; you keep access until then.
• Monthly plans: no further charges after cancellation takes effect.
• Annual plans: no further charges at renewal; the current term runs to its end unless a refund applies below.

2. Beta

There is no fee for beta participation today. If beta pricing becomes paid, we will give you at least 30 days' notice before charges begin and you will have the option to cancel without charge.

3. Refunds (paid plans)

• 14-day money-back for first-time subscribers. If you subscribe to a paid plan for the first time and cancel within 14 days, we will refund the subscription fee for that period, less any usage-based or transaction fees already incurred.
• Annual plans. If you cancel an annual plan mid-term, we do not pro-rate refunds unless required by law. For unused periods following a material breach by us that we fail to cure after notice, we will refund the unused pro-rata portion.
• Material downtime. If the production Services experience material, verified downtime that affects your ability to use the Services and that is not caused by you, your third-party services, or force majeure, we will provide service credits as described in any applicable SLA, or, if none, on a reasonable pro-rata basis.
• Usage and transaction fees. These are earned as incurred and are not refundable.
• Taxes. Taxes remitted to a tax authority are refunded only to the extent we can recover them.

4. EU and UK right of withdrawal (distance selling)

If you are a consumer in the EU or UK (rather than a business), you have a statutory right to withdraw from a purchase within 14 days of subscribing, without giving a reason. To exercise the right, email [email protected] with a clear statement of withdrawal.

Important. If you ask us to begin providing the Services during the 14-day period (for example, by using them immediately after signup), you must pay a reasonable amount proportionate to the use of the Services up to the moment you communicate your withdrawal. If you use the Services fully during that period, your right of withdrawal is extinguished.

Note on customers. PrintReactor's Services are generally intended for business use. If you are acting in a commercial capacity, EU/UK consumer withdrawal rights do not apply.

5. How refunds are paid

Approved refunds are issued to the original payment method within 10 business days. Bank processing may take longer.

6. Chargebacks

If you have a concern with a charge, please contact us first. We almost always resolve issues faster than a card dispute. Filing a chargeback without first contacting us may result in account suspension pending resolution.

7. Changes

We may update this policy. Changes take effect on posting; changes that reduce your rights only apply to future billing periods.

8. Contact

Billing: [email protected]