Acceptable Use Policy

This Acceptable Use Policy ("AUP") applies to your use of the PrintReactor services and is part of our Terms of Service. If you violate this AUP, we may suspend or terminate your access, remove content, and take other action described in the Terms.

1. Prohibited content

You may not use the Services to produce, host, or transmit:

• Content that infringes intellectual-property rights you do not own or have not licensed, including logos, characters, photographs, and brand marks.
• Counterfeit goods, forgeries, or content designed to impersonate another business, government agency, or person.
• Child sexual abuse material or any content sexualizing minors; we will report violations to NCMEC and other authorities as required by law.
• Content that promotes or facilitates terrorism, genocide, or mass violence.
• Content that incites violence against individuals or groups, or that includes credible threats.
• Hate speech or harassment targeting individuals or protected groups.
• Doxxing: publishing non-public personal information of another person without their consent.
• Content that violates privacy, publicity, or data-protection laws, or that discloses confidential information without authority.
• Sexually explicit content, unless you have enabled and comply with the adult-content requirements in your jurisdiction and the platforms you sell on permit it.
• Firearms, ammunition, explosives, controlled substances, or similar regulated goods where prohibited by law or by connected platforms' policies.
• Fraud, deception, scams, phishing, or payment-card skimming.
• Malware, ransomware, spyware, or anything designed to disrupt or gain unauthorized access to systems.
• Spam or unsolicited bulk communications that violate the CAN-SPAM Act, CASL, PECR, or equivalent laws.

2. Prohibited conduct

You may not:

• Probe, scan, or test the vulnerability of the Services without prior written permission.
• Breach or circumvent any authentication, security, rate-limiting, or access controls.
• Access data not intended for you, including another customer's account or content.
• Interfere with the Services, degrade performance, or disrupt other users.
• Use the Services to benchmark, reverse-engineer, or build a competing product.
• Scrape or harvest data from the Services other than data you have the right to export.
• Use automated systems to create accounts or submit content in a way that exceeds reasonable volume limits.
• Misrepresent your identity or affiliation, or use the Services to impersonate others.
• Use the Services in violation of export, sanctions, or anti-corruption laws.

3. Fair use of plan capacity

Published plan limits (for example, orders, SKUs, API calls, or storage) are fair-use ceilings. If your usage consistently exceeds a limit, we will contact you to discuss upgrading or to adjust usage. We reserve the right to throttle or suspend usage that threatens the stability of the Services for other customers.

4. Responsible security research

We welcome reports of security vulnerabilities. If you are conducting good-faith research, please follow the guidance at [email protected]. Do not access, modify, or delete data belonging to anyone other than yourself, and do not publicize a vulnerability until we have had a reasonable time to remediate.

5. Reporting abuse

If you believe someone is using the Services in violation of this AUP, email [email protected] with the details. Copyright claims should be submitted under our DMCA Policy.

6. Enforcement

We may investigate suspected violations, remove or disable content, suspend or terminate accounts, cooperate with law enforcement, and take any other action we believe is appropriate. For minor or first-time violations, we generally give notice and an opportunity to cure. For serious violations, we may act immediately without notice.

7. Changes

We may update this AUP from time to time. Material changes will be announced under the same process as changes to our Terms of Service.